Cyber Mayday and the Day After: A Leader's Guide to Preparing, Managing, and Recovering from Inevitable Business Disruptions by Daniel Lohrmann & Shamane Tan

Author:Daniel Lohrmann & Shamane Tan [Lohrmann, Dan & Tan, Shamane]
Language: eng
Format: epub
ISBN: 9781119835318
Publisher: Wiley
Published: 2021-10-06T00:00:00+00:00

ESTABLISHING ORDER

On Thursday night, the DIT team faced numerous challenges and questions. Reports came from all over the state about whether services were up and running. Some computer servers went down when their uninterruptible power supply (UPS) failed. The Executive Office wanted to update the state web portal with regular messages from the governor and the Public Service Commission, but connectivity was down.

We worked much of Thursday night to get things working again.

Over the weekend, the DIT was involved with workarounds to get unemployment extension letters out, update benefit card credits (formerly food stamp allocations), and assist in coordination for many other business processes. At one point, the Department of Community Health couldn't get an urgent email to the Centers for Disease Control in Colorado. They thought their emergency center's generator would enable them to keep all computer services going in emergencies like these, only to find that their email server was in a different building without power. Situations like these continued to arise through the following Monday.

Power was expected back in Lansing around 4 a.m. Friday. Should state employees report? Since cooling for state buildings in Lansing was provided by the utilities via chilled water, not air conditioning, would the computer rooms have enough cooling to bring up servers in time? The decision was made to have Lansing employees report, even if computer networks were unavailable. Through the dedicated efforts of employees, most computer services were available by 9 a.m. Friday morning in Lansing.

In most of Detroit, power was unavailable until Saturday morning. Work continued through Monday morning as the DIT went through the same processes in Detroit that were followed in Lansing the previous Friday.

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